Location: Westfield Stratford City, London

Reports to: Store Manager

Employment Type: Full-Time

About Us:

Origin Kicks is the go-to destination for sneaker enthusiasts, offering a curated selection of exclusive and highly sought-after footwear. Our mission is to deliver an exceptional shopping experience that celebrates sneaker culture and style.

Role Overview:

As the Assistant Store Manager at our Westfield Stratford City location, you will play a pivotal role in driving sales, delivering outstanding customer service, and upholding high operational standards. You will support the Store Manager in leading the team, ensuring the store's success, and fostering a positive, dynamic work environment.

Key Responsibilities:

• Sales Leadership:
• Monitor and drive all sales activities to achieve and exceed store targets.
• Analyse sales data to identify trends and implement strategies for improvement.
• Lead by example on the shop floor, demonstrating effective selling techniques and customer engagement.
• Team Development:
• Provide clear, motivating, and constructive feedback to team members.
• Assist in recruiting, training, and developing a high-performing sales team.
• Foster a culture focused on delivering excellent customer service.
• Operational Excellence:
• Ensure compliance with company policies and procedures.
• Oversee inventory management, including stock replenishment and accuracy.
• Maintain high standards of store presentation and visual merchandising.
• Customer Experience:
• Cultivate an environment that consistently delivers a positive shopping experience.
• Address customer enquiries and resolve issues promptly and effectively.
• Gather and relay customer feedback to inform business improvements.

Qualifications:

• Minimum of 2 years' experience in sales and/or retail management.
• Passion for sneakers and streetwear fashion.
• Strong sales acumen with a track record of achieving targets.
• Excellent communication and interpersonal skills.
• Proven organisational and time management abilities.
• Proficiency in analysing financial data and identifying business opportunities.
• Flexibility to work non-traditional hours, including evenings and weekends.

Why Join Origin Kicks?

• Be part of a dynamic team passionate about sneaker culture.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.
• Engage with a community of like-minded individuals and customers.

Application Process:

To apply, please submit your CV and a covering letter detailing your relevant experience and passion for the role. We look forward to welcoming a new member to our Origin Kicks family.